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SAP C4C Assessment Test (Cloud for Customers)

This SAP C4C test evaluates candidates' proficiency in integrating SAP ERP and S/4HANA, understanding SAP C4C architecture, and managing accounts, contacts, leads, opportunities, and activities within the Sales and Service Cloud structure.

Proficiency Level
Beginner-Expert
Experience
0-8 years
Duration
60 mins
Rudransh Tripathi
Unknown
Unknown
Use This Template

Use Case

  • Evaluates knowledge of SAP C4C architecture and components.
  • Assesses integration skills with SAP ERP and S/4HANA systems.
  • Tests proficiency in lead, opportunity, and account management.
  • Identifies expertise in sales and service cloud structures.

Skills Covered

SAP C4C architecture
Sales and Service Cloud structure
Integration with SAP ERP and S/4HANA
Account and contact management
Lead and opportunity management
Activity management
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About

SAP C4C Assessment Test (Cloud for Customers)

This SAP C4C test assesses candidates' skills in integrating SAP ERP and S/4HANA, understanding the architecture of SAP C4C, and managing accounts, contacts, leads, opportunities, and activities within the Sales and Service Cloud structure. It is designed to evaluate the proficiency of individuals in handling key components of SAP C4C, ensuring they can effectively manage customer relationships and sales processes. The test is suitable for those aiming to excel in roles that require a deep understanding of SAP C4C functionalities and its integration with other SAP systems.

Target Audience

The assessment is ideal for roles such as SAP C4C Consultant and SAP CRM Consultant (Cloud), focusing on individuals who need to demonstrate their expertise in SAP C4C and its integration capabilities.

Prerequisites
  • Basic understanding of SAP ERP and S/4HANA systems
  • Familiarity with SAP C4C architecture
  • Knowledge of account and contact management processes
  • Experience in lead and opportunity management
  • Understanding of activity management within SAP C4C
  • Awareness of Sales and Service Cloud structure
  • Ability to integrate SAP C4C with other SAP systems
Test Overview
Duration
60 mins
Questions
14
Passing Score
70%

Questions

Converting Leads to Opportunities in SAP C4C
SAP C4C
SAP C4C
Lead Management
Opportunity Management
SAP Customer Experience
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Understanding Service Ticket Functionality in SAP C4C
SAP C4C
SAP C4C
Service Cloud
Service Ticket
Customer Experience
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Advanced Activity Management Strategies in SAP CX
SAP C4C
SAP C4C
Activity Management
SAP Customer Experience
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Hard
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Best Practices in Managing Leads and Opportunities in SAP C4C
SAP C4C
SAP C4C
Lead Management
Opportunity Management
Sales Process
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Hard
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Effective Practices for Account and Contact Management in SAP C4C
SAP C4C
SAP C4C
Account Management
Contact Management
Customer Experience
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Integration with SAP ERP and S/4HANA
SAP C4C
SAP C4C
SAP ERP
S/4HANA
Integration
Data Synchronization
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Hard
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Understanding SAP C4C Structure for Sales and Service Cloud
SAP C4C
SAP C4C
Sales Cloud
Service Cloud
Customer Engagement
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Understanding SAP C4C Architectural Components
SAP C4C
SAP C4C
Architecture
Integration
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Hard
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Activity Notification Setup in SAP C4C
SAP C4C
SAP C4C
Activity Management
Project Management
Notification Setup
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Lead to Opportunity Conversion in SAP C4C
SAP C4C
SAP C4C
Lead Management
Opportunity Management
What this question evaluates
No description provided
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
SAP C4C Customer Management Features
SAP C4C
SAP C4C
Customer Management
Account Management
What this question evaluates
This question assesses the candidate's knowledge of SAP C4C features and their functionalities related to customer details management.
Type:
Programming
Difficulty:
Easy
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Integration between SAP S/4HANA and External Systems
SAP S/4HANA
SAP S/4HANA
SAP Cloud Platform
Integration
Security
What this question evaluates
This question assesses the candidate's knowledge of secure integration between SAP S/4HANA and external systems using SAP Cloud Platform. It tests understanding of integration methods, security protocols, and best practices in system connectivity.
Type:
Programming
Difficulty:
Medium
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Understanding SAP C4C Sales Component
SAP C4C
SAP C4C
Sales Cloud
Customer Interactions
What this question evaluates
This question assesses the candidate's knowledge of SAP C4C components and their respective functionalities in managing customer interactions and sales processes.
Type:
Programming
Difficulty:
Easy
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
Understanding SAP C4C Architecture
SAP C4C
SAP C4C
architecture
business logic
What this question evaluates
This question assesses the candidate's understanding of SAP C4C architecture and the components responsible for processing business logic within the system.
Type:
Programming
Difficulty:
Easy
Time:
2 mins
Attempts:
100+
Success Rate:
70.01%
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Pattern Analysis

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Access Control

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Real-time Monitoring
Video Feed
Active
Screen Activity
98%
Focus Rate
95%
Hiroshi Tanaka
Candidate
Passed
85%
AI Summary
Skills Performance
Score
SAP C4C architecture
87%
Sales and Service Cloud structure
80%
Integration with SAP ERP and S/4HANA
85%
Account and contact management
82%
Areas of Improvement
Review
Account and contact management
Practice
Sales and Service Cloud structure
Skill Assessment
Detailed evaluation of technical skills and problem-solving abilities.
AI Analysis
Machine learning-powered insights into candidate performance patterns.
Benchmarking
Compare results against industry standards and other candidates.
Action Items
Specific recommendations for skill development and improvement.

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Standard compliance, security and audits
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Standard support from WeCP Team
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