Use this Computer Technician job description template to attract skilled IT support professionals who can install, maintain, and troubleshoot computer systems and hardware.
A Computer Technician is responsible for setting up, maintaining, and repairing computer hardware and software systems to ensure smooth daily operations. They provide technical support to users and help resolve IT issues efficiently.
A Computer Technician supports organizational productivity by ensuring technology functions reliably. Their key responsibilities include:
- Installing and configuring computer hardware and software
- Troubleshooting system, network, and application issues
- Providing technical support to end users
- Performing routine system maintenance and updates
- Maintaining documentation of IT issues and resolutions
Computer Technician Job Description Template
We are looking for a reliable and technically skilled Computer Technician to support our IT operations. The ideal candidate will diagnose and resolve hardware and software issues, assist users with technical problems, and help maintain stable and secure computer systems. If you enjoy hands-on technical work and helping others with technology, we’d love to meet you!
Roles & Responsibilities
- Install, configure, and maintain desktops, laptops, and peripherals
- Diagnose and repair hardware, software, and operating system issues
- Provide on-site and remote technical support to users
- Set up user accounts, email, and access permissions
- Perform system updates, patches, and antivirus maintenance
- Troubleshoot basic network connectivity issues
- Maintain inventory of IT equipment and software licenses
- Document support requests, solutions, and system configurations
- Escalate complex issues to senior IT staff when necessary
- Follow IT security policies and best practices
Requirements & Skills
- High school diploma or equivalent; technical certification preferred
- Proven experience as a Computer Technician or IT support role
- Strong knowledge of computer hardware, operating systems, and software
- Familiarity with Windows, macOS, and basic networking concepts
- Good troubleshooting and problem-solving skills
- Strong communication and customer service abilities
- Ability to manage multiple support requests efficiently
- Attention to detail and commitment to IT security
Who do Computer Technicians report to?
Computer Technicians typically report to:
- IT Manager
- Systems Administrator
- IT Support Supervisor
- Director of Information Technology
Post this on job boards and career pages to find candidates experienced in hardware support, software installation, network troubleshooting, and end-user assistance. Feel free to customize duties and requirements based on your organization’s needs. Similar job titles include IT Technician, Desktop Support Technician, and Computer Support Specialist.
How to Assess Computer Technician Skills Effectively
Candidates may list computer repair or IT support experience on their resumes, but assessing their actual ability to diagnose issues, repair hardware, and support users before the interview is crucial. A structured Computer Technician assessment ensures you hire professionals who can resolve technical problems efficiently and keep systems running smoothly.
Here’s how you can assess Computer Technician proficiency effectively with WeCP:
- Hardware Troubleshooting & Repair – Test candidates on diagnosing and fixing issues related to desktops, laptops, printers, and peripherals.
- Operating Systems & Software Support – Evaluate their knowledge of Windows, macOS, and Linux, including installations, updates, and configuration.
- Networking Fundamentals – Assess their understanding of LAN/WAN basics, IP addressing, routers, and basic connectivity troubleshooting.
- Security & Preventive Maintenance – Check their ability to remove malware, apply updates, and follow best practices for system security.
- Customer Support & Documentation – Ensure they can communicate clearly with users, document issues accurately, and provide timely support.
With WeCP’s Computer Technician assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who deliver reliable technical support and maintain system stability.
