Use this Gas Service Representative job description template to attract skilled utility professionals who can install, inspect, maintain, and service gas systems while ensuring customer safety and regulatory compliance.
A Gas Service Representative is a utility professional responsible for servicing residential, commercial, or industrial gas systems. They ensure safe gas delivery, respond to service calls, perform inspections, and educate customers on proper gas usage and safety procedures.
A Gas Service Representative supports safe and reliable gas services for customers. Their key responsibilities include:
- Installing, maintaining, and repairing gas meters and service lines
- Inspecting gas systems for leaks, damage, or safety issues
- Responding to emergency gas service calls
- Assisting customers with service connections, disconnections, and billing inquiries
- Ensuring compliance with safety regulations and company standards
Gas Service Representative Job Description Template
We are looking for a reliable and safety-focused Gas Service Representative to join our utility operations team. The ideal candidate will perform field service work, respond to customer needs, and ensure gas systems operate safely and efficiently. If you have strong technical skills and a commitment to public safety, we’d love to meet you!
Roles & Responsibilities
- Install, inspect, maintain, and repair gas meters, regulators, and service lines
- Conduct safety inspections and leak investigations
- Respond to emergency gas leaks and service interruptions promptly
- Turn gas service on or off for customers as required
- Educate customers on gas safety practices and system usage
- Document service activities and maintain accurate field reports
- Ensure compliance with safety codes, regulations, and company procedures
- Coordinate with dispatch, supervisors, and emergency responders
- Use hand tools, testing equipment, and diagnostic devices safely
- Maintain vehicles, tools, and equipment in good working condition
Requirements & Skills
- High school diploma or equivalent
- Proven experience in gas utilities, field service, or technical maintenance (preferred)
- Strong knowledge of gas systems, safety protocols, and regulatory standards
- Ability to read service diagrams, maps, and technical instructions
- Excellent customer service and communication skills
- Ability to work outdoors in varying weather conditions
- Physical ability to lift equipment and perform fieldwork
- Valid driver’s license with a clean driving record
- Willingness to work on-call, nights, weekends, or emergency shifts
Who do Gas Service Representatives report to?
Gas Service Representatives typically report to:
- Gas Operations Supervisor
- Field Service Manager
- Utility Operations Manager
- Distribution or Maintenance Supervisor
Post this on job boards and career pages to find candidates experienced in gas line service, customer support, safety inspections, and field operations. Feel free to customize duties and requirements based on your organization’s needs. Similar job titles include Gas Technician, Utility Service Representative, and Field Service Technician (Gas).
How to Assess Gas Service Representative Skills Effectively
Candidates may list utility or field service experience on their resumes, but assessing their actual ability to handle customer inquiries, ensure safety compliance, and respond to gas-related issues before the interview is crucial. A structured Gas Service Representative assessment ensures you hire professionals who can protect public safety, deliver reliable service, and represent your utility organization professionally.
Here’s how you can assess Gas Service Representative proficiency effectively:
- Gas Safety & Emergency Response – Test candidates on their understanding of gas safety protocols, leak detection, emergency shutoff procedures, and hazard response.
- Customer Service & Communication – Evaluate their ability to explain technical issues clearly, handle customer concerns calmly, and provide accurate service guidance.
- Field Operations & Technical Knowledge – Assess their familiarity with gas meters, service lines, inspections, and basic troubleshooting procedures.
- Regulatory Compliance & Documentation – Check their understanding of utility regulations, safety standards, and accurate service reporting requirements.
- Problem-Solving & Decision-Making – Ensure they can assess on-site situations quickly, make safe decisions, and escalate issues when necessary.
With Gas Service Representative assessments, you can efficiently filter out underqualified candidates, streamline hiring, and ensure high-quality hires who maintain safety, reliability, and customer trust in gas utility operations.
