Use this Hotel Receptionist job description template to attract qualified candidates who can provide exceptional guest service and ensure smooth front-desk operations.
A Hotel Receptionist is the first point of contact for guests, responsible for managing front-desk operations, handling reservations, and ensuring a pleasant guest experience. They assist with check-ins, check-outs, inquiries, and resolving guest concerns while maintaining a welcoming atmosphere.
A Hotel Receptionist ensures a smooth guest experience by managing front-office tasks, keeping accurate records, and providing outstanding customer service. Key responsibilities include:
- Greeting guests and handling check-in/check-out processes.
- Managing reservations, cancellations, and room assignments.
- Responding to guest inquiries and providing information.
- Handling payments, invoices, and billing queries.
- Coordinating with housekeeping and other departments for guest needs.
Hotel Receptionist Job Description Template
We are looking for a friendly and professional Hotel Receptionist to join our hospitality team. The ideal candidate will be responsible for ensuring excellent guest service, managing reservations, and handling administrative duties at the front desk. If you have strong communication skills, a welcoming personality, and experience in customer service or hospitality, we’d love to meet you!
Roles & Responsibilities
- Greet guests warmly upon arrival and assist with check-ins and check-outs.
- Manage reservations, cancellations, and modifications in the hotel system.
- Answer phone calls, emails, and guest inquiries professionally.
- Handle billing procedures, payments, and room charges accurately.
- Maintain updated guest records and ensure data accuracy.
- Coordinate with housekeeping and maintenance teams regarding room status.
- Provide guests with information about hotel services, amenities, and local attractions.
- Address guest concerns and resolve issues promptly.
- Ensure the reception area is clean, organized, and welcoming.
- Follow hotel policies, safety regulations, and service standards.
Requirements & Skills
- Experience as a Hotel Receptionist, Front Desk Agent, or similar customer service role.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (Opera, PMS systems, etc.).
- Excellent organizational and multitasking abilities.
- Friendly, professional, and customer-focused attitude.
- Basic math and payment-handling skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent (Hospitality degree is a plus).
Who do Hotel Receptionists report to?
Hotel Receptionists typically report to:
- Front Office Manager
- Hotel Manager
- Guest Services Manager
- Operations Manager
Post this on job boards and career pages to hire professionals skilled in customer service, hospitality operations, and administrative tasks. Feel free to customize the responsibilities and requirements as needed. Similar job titles include Front Desk Agent, Guest Services Associate, and Front Office Executive.
How to Assess Hotel Receptionist Skills Effectively
Candidates may list front-desk or hospitality experience on their resumes, but assessing their actual customer service, communication, and multitasking abilities before the interview is crucial. A structured hospitality-focused assessment ensures you hire professionals who can create a warm guest experience and maintain smooth front-office operations.
Here’s how you can assess Hotel Receptionist proficiency effectively with WeCP:
- Guest Interaction & Customer Service – Test candidates on their ability to greet guests, handle inquiries, and maintain a professional, friendly demeanor.
- Communication & Problem-Solving – Evaluate their capability to handle guest complaints, provide solutions quickly, and communicate clearly in high-pressure situations.
- Reservation & Booking Management – Assess their familiarity with booking systems, check-in/check-out procedures, and handling room assignments accurately.
- Multitasking & Time Management – Check their ability to manage calls, guest requests, administrative tasks, and front-desk responsibilities simultaneously.
- Cash Handling & Administrative Accuracy – Ensure they can process payments, manage receipts, and maintain accurate records.
Using WeCP’s hospitality assessments, you can confidently identify qualified candidates early, reduce hiring risks, and improve overall service quality at your hotel’s front desk.
