Use this Porter job description template to attract dependable, detail-oriented, and customer-focused professionals who can maintain cleanliness, assist guests, and support facility operations.
A Porter is a support staff member responsible for maintaining cleanliness, assisting guests or residents, and performing basic maintenance tasks in buildings such as hotels, offices, apartments, restaurants, and commercial facilities.
A Porter helps keep the facility clean, safe, and welcoming while providing helpful support to guests or staff. Key responsibilities include:
- Cleaning and maintaining lobbies, hallways, restrooms, and common areas.
- Assisting guests or residents with luggage, deliveries, or directions.
- Handling minor maintenance tasks and reporting major issues.
- Restocking supplies and managing waste disposal.
- Ensuring the facility remains tidy, organized, and safe.
Porter Job Description Template
We are looking for a reliable and hardworking Porter to maintain cleanliness and support daily operations within our facility. The ideal candidate will be physically fit, attentive to detail, and committed to providing excellent service. You will help keep the environment clean and assist guests or staff as needed.
Roles & Responsibilities
- Clean and sanitize common areas, including lobbies, hallways, elevators, and restrooms.
- Empty trash bins and manage waste disposal.
- Assist guests, residents, or visitors with luggage, deliveries, or requests.
- Perform simple maintenance tasks such as replacing light bulbs or tightening fixtures.
- Restock restroom and cleaning supplies as needed.
- Report maintenance issues, hazards, or damages to the supervisor.
- Keep walkways, entrances, and common areas tidy and clear of obstacles.
- Support staff with event setups, furniture moving, or cleaning tasks.
- Follow cleaning schedules and health/safety guidelines.
- Provide friendly, helpful, and professional customer service.
Requirements & Skills
- High school diploma or equivalent (preferred but not required).
- Previous experience in cleaning, janitorial, or hospitality roles is a plus.
- Strong physical stamina and ability to lift/move objects.
- Attention to detail and commitment to cleanliness.
- Good communication and customer-service skills.
- Ability to work independently and manage assigned tasks.
- Willingness to work flexible hours, including weekends or evenings.
- Basic knowledge of cleaning supplies, chemicals, and safety practices.
Who do Porters report to?
Porters typically report to:
- Facilities Manager
- Maintenance Supervisor
- Operations Manager
- Building Manager
Post this on job boards and career pages to hire individuals skilled in cleaning, maintenance support, and guest assistance. Feel free to personalize this based on your facility’s needs. Similar job titles include Janitorial Porter, Lobby Attendant, and Building Attendant.
How to Assess Porter Skills Effectively
Candidates may list general labor or hospitality support experience on their resumes, but assessing their actual ability to maintain cleanliness, assist guests or staff, and handle physical tasks before the interview is crucial. A structured Porter assessment ensures you hire professionals who can support smooth operations and uphold facility standards.
Here’s how you can assess porter proficiency effectively:
- Cleaning & Maintenance Skills – Test candidates on their ability to clean common areas, remove waste, restock supplies, and maintain facility upkeep.
- Physical Stamina & Task Handling – Evaluate their ability to lift, carry, and move items safely, including luggage, equipment, or supplies.
- Customer Service & Professionalism – Assess their capability to interact politely with guests or staff and respond to requests promptly.
- Time Management & Efficiency – Check their skills in completing tasks quickly while maintaining quality, especially in high-traffic environments.
- Safety Awareness & Compliance – Ensure they understand workplace safety protocols, proper equipment handling, and hazard prevention practices.
With Porter assessments, you can efficiently filter out underqualified candidates, streamline the hiring process, and ensure high-quality hires who can maintain facility cleanliness, support daily operations, and deliver a positive experience for guests and staff alike.
