Use this IT Support job description template to attract skilled technical professionals who can troubleshoot issues, support users, and maintain IT systems.
IT Support professionals assist users by troubleshooting technical issues, maintaining computer systems, and ensuring smooth IT operations. They provide frontline support, diagnose problems, install software, and resolve network or hardware-related concerns.
IT Support professionals ensure that employees have the tools and technology needed to perform their roles efficiently. Their key responsibilities include:
- Troubleshooting hardware, software, and network issues.
- Installing and configuring computers, printers, and software applications.
- Providing user support through calls, tickets, and in-person help.
- Maintaining IT systems, updates, and security compliance.
- Documenting technical issues, solutions, and support procedures.
IT Support Job Description Template
We are looking for an IT Support professional to provide technical assistance, resolve system issues, and ensure reliable IT operations. The ideal candidate should be customer-focused, have strong troubleshooting abilities, and experience with hardware, software, and basic networking. If you excel at solving technical problems and supporting end-users, we’d love to hear from you!
Roles & Responsibilities
- Provide first-level technical support to employees via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to hardware, software, network, and peripherals.
- Install, configure, and maintain computer systems, operating systems, and applications.
- Monitor and maintain IT infrastructure, including updates and patches.
- Assist in setting up new user accounts, permissions, and access control.
- Maintain inventory of IT equipment, accessories, and devices.
- Document issues, solutions, and best practices in the knowledge base.
- Support network and server teams during outages or upgrades.
- Ensure systems comply with IT security policies and standards.
- Train users on basic system and software functionalities.
Requirements & Skills
- Bachelor’s degree in IT, Computer Science, or a related field (preferred).
- Proven experience in IT Support, Help Desk, or Technical Support.
- Strong knowledge of Windows/Mac OS, MS Office, and common enterprise applications.
- Understanding of networks, routers, switches, and firewalls.
- Experience with ticketing systems (Jira, Zendesk, Freshservice, etc.).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks and work in a fast-paced environment.
- Certifications like CompTIA A+, Network+, or Microsoft certifications are a plus.
Who do IT Support professionals report to?
They typically report to:
- IT Manager
- IT Operations Manager
- Help Desk Manager
- System Administrator
Post this on job boards and career pages to find candidates with strong problem-solving abilities and a solid understanding of hardware, software, and networks. Feel free to customize the job duties and requirements based on your company’s needs. Similar job titles include Technical Support Specialist, IT Help Desk Technician, and Desktop Support Engineer.
How to Assess IT Support Skills Effectively
Candidates often list IT support or troubleshooting skills on their resumes, but those claims can be exaggerated. To ensure they can truly diagnose issues, communicate with end-users, and keep systems running smoothly, it’s essential to assess their hands-on abilities before the interview. A structured IT Support assessment helps you filter out unqualified applicants early and significantly improves the quality of hire.
Here’s how you can assess IT Support proficiency effectively with WeCP:
- Technical Troubleshooting – Test candidates on real-world scenarios involving hardware issues, software conflicts, connectivity failures, and OS-level problems.
- Helpdesk & Ticketing Systems – Evaluate their familiarity with tools like Zendesk, ServiceNow, or Jira to assess how they manage, escalate, and resolve tickets.
- Networking Fundamentals – Check their understanding of LAN/WAN, IP addressing, DNS, VPN, and basic network troubleshooting steps.
- Operating Systems & Installation – Assess their skills in Windows, macOS, and Linux environments, including installation, configuration, and user account management.
- Customer Service & Communication – Ensure they can communicate technical information clearly, handle frustrated users professionally, and maintain high service quality.
With WeCP’s IT Support assessments, you can quickly identify candidates who genuinely have the technical depth and service mindset required to ensure smooth operations and deliver exceptional IT support across your organization.
